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Refund policy

SuperBox Return, Refund & Exchange Policy

Thank you for choosing SuperBox. If you're not completely satisfied with your purchase, we're here to help with returns, refunds, and exchanges.


📦 Return Eligibility

To be eligible for a return:

  • Your request must be made within 30 days of the delivery date.

  • The item must be unused, in original packaging, and in resellable condition.

  • You must provide a valid proof of purchase.

⚠️ Note: Returns are not accepted for the SuperBox Elite Series, or for devices showing signs of physical damage, water exposure, or misuse.


🔁 Exchanges

Yes, we accept exchanges under the following conditions:

  • Exchange requests must be made within 30 days of delivery.

  • We only replace items that are defective or damaged upon arrival.

  • If you need to exchange your item for the same model, contact us at support@superboxtv.shop with photos and your order number.

  • You will be responsible for shipping the item back unless the issue is caused by product defects or shipping damage.

💡 Want to exchange for a different model or version?
Please initiate a return and place a new order for the desired item.


💵 Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval status.

  • If approved, a full refund will be issued to your original payment method within 3–5 business days.

  • Please allow additional time for your bank to process the refund.


🛠️ Warranty Coverage

  • All SuperBox devices come with a 1-year limited warranty covering manufacturing defects.

  • Warranty does not cover accidental damage, misuse, water damage, or unauthorized repairs.


❗ Additional Information

  • Returns and exchanges are only accepted for items purchased directly from our official store.

  • We do not accept returns or exchanges for items purchased through third-party sellers.

  • Incomplete, damaged, or used items may result in a partial refund or refusal.


📬 Questions or concerns?
Contact our support team at support@superboxtv.shop — we’re here to help.